Privacy Policy
Last updated: 18 May 2025
Prosaj Wellness Marketing Pvt. Ltd. ("Prosaj Wellness," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, mobile applications, participate in our direct selling program, purchase our products, or otherwise interact with us (collectively, the "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
Category | Types of Data | How We Collect |
|---|---|---|
Identifying Information | Name, postal address, email address, phone number, date of birth, government ID (when required for compliance) | When you register, place an order, become a distributor, contact us, or participate in promotions |
Transactional Information | Payment card details (processed via secure payment gateway), order history, billing/shipping details | When you make purchases |
Account & Network Information | Distributor ID, genealogy, upline/downline relationships, bonus and commission data | When you enroll as a distributor and use our back‑office portals |
Technical & Usage Information | IP address, browser type, device identifiers, log files, cookies, pixel tags, and interaction data | Automatically through cookies and similar technologies |
Health & Wellness Information | Product preferences, feedback, wellness goals | Provided voluntarily through surveys or consultations |
We do not knowingly collect information from children under 18. If we learn that we have inadvertently gathered such data, we will delete it promptly.
2. How We Use Your Information
We use your information to:
Process Orders & Provide Services – fulfill purchases, deliver products, manage accounts, and administer the direct selling program.
Pay Commissions & Incentives – calculate earnings, bonuses, and incentives for distributors.
Customer Support – respond to inquiries, resolve issues, and improve service quality.
Marketing & Promotions – send newsletters, offers, and event invitations (you may opt‑out at any time).
Analytics & Improvements – analyze usage to enhance products, Services, and security.
Legal & Compliance – comply with applicable laws, tax requirements, and anti‑money‑laundering regulations.
3. Legal Bases for Processing (GDPR & Indian Law)
We rely on one or more of the following legal grounds: (a) performance of a contract; (b) your consent; (c) legitimate interests (e.g., network management, fraud prevention); (d) compliance with legal obligations.
4. Sharing & Disclosure
We may share your information with:
Service Providers – payment processors, logistics partners, IT service providers subject to strict confidentiality.
Other Distributors – limited information (name, contact, sales volume) visible within the genealogy to operate the compensation plan.
Regulators & Authorities – where required by law or to protect rights, property, or safety.
Corporate Transactions – in connection with mergers, acquisitions, or asset transfers (with appropriate safeguards).
We do not sell your personal data.
5. International Transfers
Prosaj Wellness is headquartered in Odisha, India. If we transfer your data outside India, we ensure equivalent protection through contractual clauses or other safeguards, consistent with the Digital Personal Data Protection Act, 2023 (DPDPA) and GDPR where applicable.
6. Data Security
We implement technical and organisational measures such as encryption, access controls, regular audits, and staff training to protect your data. However, no system is 100 % secure; we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy and to comply with legal, accounting, or reporting requirements. Distributor records are typically kept for at least 8 years after termination, unless longer retention is required.
8. Your Rights
Subject to applicable law, you have the right to:
Access and obtain a copy of your personal data
Correct inaccuracies
Withdraw consent at any time
Object to or restrict processing
Request deletion ("right to be forgotten")
Lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the details below.
9. Cookies & Tracking Technologies
We use cookies, pixel tags, and similar tools to recognise your browser, improve site performance, and deliver targeted ads. You can manage cookie preferences through your browser settings.
10. Third‑Party Links
Our Services may contain links to third‑party sites. We are not responsible for the privacy practices of those sites. We encourage you to read their policies.
11. Changes to This Policy
We may update this Policy periodically. We will notify you of material changes via email or a prominent notice on our website. Continued use of the Services after such changes constitutes acceptance.
12. Contact Us
Prosaj Wellness Marketing Pvt. Ltd.
Attabira, Bargarh – 768028 (Odisha), India
Phone: +91 79780 96147
Email: privacy@prosajwellness.com | info@prosajwellness.com
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at the email above.
© 2025 Prosaj Wellness Marketing Pvt. Ltd. All rights reserved.